1. Prices and payment conditions

1.1 All prices mentioned in our offers include VAT and other price components, including all the incidental taxes and do not include shipping costs. Shipping costs will be charged extra. The payment is due immediately after the conclusion of the contract, unless the parties have arranged a later maturity date.

1.2 Orders may cause additional costs such as duties, taxes or money transfer/ exchange fees, which you must bear.

2. Delivery terms

2.1 The products are delivered all over the world.

2.2 Shipping costs will be charged additionally and shown separately on the product page, in the shopping cart system and on the order page.

2.3 Each piece is manufactured individually and made to order. The delivery time will be based on the expected delivery date and the country in which order was completed.

2.4 If a delivery should come back because of undeliverability due to an error in the delivery address indicated by the buyer, the Seller must insist unfortunately on a renewed instruction of the forwarding expenses.

3. Warranty

3.1 The statutory warranty rights are applicable to all items in our webshop.

3.2 As a consumer, you are requested to check the goods immediately upon delivery for completeness, visible defects and transport damage and to notify us and the shipping company in the written form of any complaints as quickly as possible. Should you fail to comply therewith, this shall not affect your statutory or contractual claims for defects.

4. Right of revocation

4.1 Revocation right for consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

4.2 Instructions for revocation

4.2.1 You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you as a consumer or a third party named by the consumer, such third party not being a carrier, has received the goods.

4.2.2 The right of revocation does not apply on contracts for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer.

4.2.3 To exercise your right of revocation, you have to notify us:

Zalina Jewelry


Contact information:

E-Mail: support@zalinajewelry.com

Tel. +13234507003

Instagram: @zalinajewelry

of your decision to revoke from this contract by means of an explicit declaration (e.g., by a letter sent by post mail, fax or email). You can use the accompanying cancellation form (download from our website), however this is not required. In order to comply with the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

4.2.4 Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, not including the delivery costs (and with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

4.2.5 We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

4.2.6 You must return or send the products to us under the following address:

Zalina Jewelry 



Contact information:

E-Mail: support@zalinajewelry.com

Tel. +13234507003

immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline. The products must be sent back as a package with a tracking number or registered mail with a required signature upon delivery.

4.2.7 You bear the direct costs for returning the products.

4.2.8 You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

4.3 Template revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

–To :

Zalina Jewelry 



Contact information:

E-Mail: support@zalinajewelry.com

Tel. +13234507003

–I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/ the provision of the following service (*)

–Ordered on (*)/ received on (*)

–Name of the consumer(s)

–Address of the consumer(s)

–Signature of the consumer(s) (only in case of a notification on paper)


(*) Cross out the incorrect option.