Refund policy

All returns must be:

• Unworn
• Have no signs of wear or damage
• In its original condition with tags still attached (if any)
• In all original packaging (box and pouch included)

Please email support@zalinajewelry.com to confirm the eligibility of your return, then mail your return to:

ZALINA Jewelry
Jl. Persada No.18D Br. Pengipian Kerobokan Kelod, Kuta Utara
Indonesia, Bali, 80361

Be sure to include with your mailed return, the order number pertaining to your return and email zalinajw@gmail.com with your tracking number so that we can process your return as soon as it is received. Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you, the customer.

Final Sale
Items marked “Final Sale” cannot be returned. We sell these products as “Final Sale” to maintain such significant discounts or if the nature of the product requires final sale such as item being made to order or other reason indicated on product page. If you are concerned that you may wish to return an item, please check whether it is marked as “Final Sale” prior to making your purchase.

Return For Store Credit
Items marked “Return for store credit” are returnable for STORE CREDIT (less a 20% restock fee) within 30 days of customer receiving the item. Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you, the customer. Upon receipt and reprocessing of the item into our warehouse, you will then receive the store credit less a 20% restock fee within 24hrs. Items must be returned in the original condition that they were received. Do not return item to manufacturer. Email zalinajw@gmail.com to receive instructions on where to ship your eligible returned items and please include your order number with all returns.  

Damaged Items
If your order arrives damaged, please submit a photo of the damage with your request and order number to zalinajw@gmail.com within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. All eligible damaged items will be shipped a new item(s) at the companies expense. 

Cancellations
In most cases we will do our best to honor a cancellation up until the point of the product(s) being shipped. If your order has shipped, then we are unable to cancel the order. Upon receiving the goods, if item is marked as “Final Sale” you will be unable to make a return, however if item is marked "Free 30 Day Returns" or “Return for Store Credit” then eligible claims will be issued the appropriate refund amount or STORE CREDIT, see "30 Day Cancellation" and “Return for store credit” for full details.

Lost Or Stolen Packages
In the event your item was lost, stolen, or mis-delivered, please email us at support@zalinajewelry.com within two business days of delivery. It is not our policy to replace lost, stolen, or mis-delivered packages. We suggest you always have packages delivered to a secure location where someone will be able to receive the goods (office building, doorman building, etc.). Please get in contact with your post office / designated carrier as they will be able to assist you.

Acceptance of a return is within our sole discretion.